All orders are shipped using UPS as our carrier. Orders will be shipped from our US warehouse within two business days of placing your order. We will ship on business days excluding major holidays. Standard shipping is UPS Ground Service to all continental US destinations, unless an expedited UPS service is selected. UPS will not deliver to PO Box's.

You will receive an email with tracking number included when your order has shipped.

We ship to Canada, United Kingdom and Australia.

International customers are responsible for customs charges, tariffs, and taxes. Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and taxes is the responsibility of the recipient, and these fees are collected at the time of delivery. More information can be obtained by contacting your local customs office.

For full refund, returns must be made within 15 days of shipment. All products must be in original packaging, not used and in salable condition. All receipts/ tags need to be included with your return. Provided the return meets these criteria, returns are refunded in the original payment form, less shipping and handling. Any product purchased from a retailer must be returned to that retailer. We can only accept returns purchased from www.rikshawdesign.com. Please note that all fabric orders are final sale.

• To Complete a Return:
• Any shipping fees associated with making returns or exchanges are the responsibility of the customer and will not be refunded.
• Rikshaw is not responsible for shipping fees or lost returns.
• Using your own traceable and insured shipping method, mail your return to:
  
  Rikshaw Design
  ATTN: Returns
  243 Sir Francis Drake Blvd.
  San Anselmo, CA
  94960
• Please include a copy of your packing slip and note the items you are returning, reason for return (we love to get feedback!), if you would like an exchange, what items you want to exchange for.

A refund will be credited back to your original method of payment, and will post approximately two days after the date of processing. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Most returns will process in approximately two to three weeks, depending on your method of return. All orders are refunded in US dollars to the credit card used at the time of the original purchase.